Service Superintendent

 Are you our new service superintendent, who can plan, coordinate, and execute service engineering activities worldwide? Would you like to play an important role in the expansion and development of a company with huge growth potential?

We are looking for an ambitious and technically gifted individual to bring onsite service to the next level at our headquarter in Nørresundby, Denmark.

DESMI is one of the world’s leading manufacturers of a large variation of pumps and automated systems for the maritime and industrial markets worldwide.

As our new Service Superintendent, you will be part of DESMI DeServe, and manage service issues, maintain high-quality service standards, and foster positive relationships with clients and stakeholders. You will play a pivotal role in optimizing service delivery processes, drive continuous improvement initiatives, and contribute to the overall success of DESMI.

Key responsibilities

• Develop and implement service plans, schedules, and workflows to efficiently manage service activities and resources.
• Provide expert technical support to service engineers, troubleshooting complex issues, and offering guidance on problem-solving techniques.
• Build and maintain strong relationships with clients, understanding their needs, addressing concerns, and ensuring customer satisfaction.
• Drive continuous improvement initiatives to enhance service delivery processes, optimize efficiency, and achieve operational excellence.
• Collaborate with cross-functional teams, including sales, operations, and engineering, to align service delivery with organizational goals and priorities.

The position is in Nørresundby in Denmark, however you will travel worldwide. You will work closely with your colleagues in the Superintendent team, and with the DESMI DeServe team. You will also have sufficient training when starting.

You can expect 140 - 180 travel days yearly.

Your profile
To have success in the role, we expect that you:

• Have at least 3 years’ experience in a similar job.
• Educational background as Electrical or Automation engineer, or maritime engineer.
• Can work with a high level of independence.
• Is service minded and used to working in a hectic and changing environment.
• Are fluent in English. Both in spoken and written.
• Have high cross-cultural understanding.

You can expect a challenging job in a dynamic organization in an international environment with great opportunities for development both personally and professionally.

Are you interested?
We offer an exciting opportunity to take on a key role in the development of our organization with a high focus on growth. All interested candidates with above mentioned qualifications are kindly requested to upload their CV and applications to our e-recruitment system by pressing the “apply” button.

If you have any questions, feel free to contact Lasse Pilgaard at lapi@desmi.com. The application deadline is the 17^th of May 2024. The applications received are processed continuously.

DESMI is a global company  specialized in the development and manufacture of pump solutions for marine, Cargo system, Ballast water systems and Automation systems. Our product range supplemented with agency products from other leading, world class manufacturers – is completed by related services such as the design and installation and after sales service through our network of service centers. We want our products to be of first-class workmanship so that customers always associate DESMI with quality, superior design, and reliability.